Research on the Impact of Artificial Intelligence on Employee Experience in Human Resource Management

Abstract

Driven by artificial intelligence technology, human resource management is undergoing a digital transformation. The central contradiction lies in the dynamic interplay between technological empowerment and humanistic values. This study focuses on the dual impact of artificial intelligence (AI) on employee experience within human resource management (HRM). It aims to systematically analyze how AI technologies facilitate the enhancement and optimization of employee experience during HRM processes, while simultaneously revealing their potential technological paradox and experience depletion. It reveals that: the application of AI technology demonstrates significant effectiveness in enhancing recruitment efficiency, personalizing employee training, and increasing the objectivity of performance management. At the same time, issues such as algorithmic bias, black-box decision-making, and excessive monitoring may trigger a crisis of trust. Consequently, this study advances the proposition that, the key issue in the digital transformation of enterprise human resource management lies in continuously building a dynamic framework of“human intelligence collaboration”, seeking an appropriate balance between technological rationality and human needs/dignity, and between efficiency gains and humanistic care, thereby ensuring that the application of artificial intelligence centers on human beings.